Based in the Brisbane suburb of Hemmant, ABD Poultry is an Australian owned family business
which, for the past 25 years has been delivering high quality fresh and frozen poultry products throughout Queensland.
Supplying wholesalers, processors, butchers, cafes, restaurants and the general public, ABD’s dedicated and highly trained staff are committed to producing a high quality, well-priced product and ensuring that their customer service meets the specific needs of their valued clientele.
Despite the frustration with their old software system, many ABD staff resisted the change to Exo. They had been working with True ERP for over ten years and were comfortable with their level of knowledge of the program so understandably, were anxious about having to learn new systems and processes.
Resistance to the change created flow on effects in that even though these staff members had attended training sessions, they failed to achieve the necessary competency with Exo prior to Go Live.
View the full MYOB case study here.